Privacy Policy

Last updated: 17 October 2026

Site Surveyors Pty Ltd (ABN 28 679 863 300) is a Sydney-based land surveying and development consultancy business.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, hold, use, disclose and protect your information, including when you visit our website, request a quote or engage our services.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information do we collect?

When you request a quote, contact us or engage our services, we may collect:

Your name, email address and phone number.
The address of the property or project.
Details of the surveying, planning or development services you require.
Information you provide through our website, email or telephone.
Documents you upload or provide, including property plans, previous surveys, photographs and related project information.
Records of our communications with you.

When you visit our website, we may also collect technical and usage information, including:

Your browser, device type and operating system.
Pages visited and interactions with our website.
Referral websites, advertising campaigns and search-related information.
Cookies, advertising identifiers and other technical information used for analytics and advertising.
IP addresses and related technical information where processed by our website or service providers.

We do not intentionally request sensitive personal information, such as medical or health information. Please avoid including unnecessary sensitive information in enquiries or uploaded documents.

2. How do we collect your information?

We collect information directly from you when you:

Complete our online quote request form.
Contact us by email or telephone.
Provide plans, documents or other project information.
Engage us to perform surveying or consultancy services.

We may also receive information from third parties involved in your project, such as your authorised representative, builder, architect or consultant.

Our website uses cookies and similar technologies to collect website usage and advertising information.

Where you arrive through an advertisement or campaign link, relevant campaign and referral details may be stored in your browser for up to 90 days and included with an enquiry you submit.

You can browse our website without submitting a quote request. However, if you choose not to provide information needed for an enquiry or project, we may be unable to prepare a quote, respond fully or provide the requested services.

3. Why do we use your information?

We collect and use personal information to:

Respond to enquiries and prepare quotations.
Communicate with clients about projects and services.
Deliver land surveying, development consultancy and related services.
Manage appointments, project records and business administration.
Share relevant project information with authorised parties where necessary.
Understand website traffic, advertising performance and enquiry sources.
Improve our website, services and advertising.
Maintain website security, prevent spam and investigate misuse.
Comply with applicable legal and regulatory obligations.

We may send marketing communications where permitted by law. Where required, we will obtain your consent. Marketing emails will identify our business and provide a functional unsubscribe option.

You may request that we stop sending direct marketing communications or using your personal information for direct marketing by contacting us.

4. Who do we share your information with?

We may disclose personal information to:

Our employees and authorised personnel responsible for your enquiry or project.
Website hosting, email, cloud storage and information technology providers.
Service providers that manage our online forms, enquiries and business systems.
Website developers, technical contractors and advertising service providers.
Google and other relevant analytics or advertising service providers for website measurement and advertising activities.
Councils, certifiers, surveyors, consultants and other parties where required for your project.
Government agencies, regulators or other parties where disclosure is required or authorised by law.

We limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell your personal information.

5. Overseas storage and disclosure

Some third-party service providers may process, store or access personal information from locations outside Australia.

This may include providers involved in website hosting, cloud storage, email services, analytics, advertising and technical support.

The overseas recipients we use are likely to be located in the United States, and our providers may also use data centres in other countries. We take reasonable steps to protect the information in accordance with applicable privacy obligations.

6. Cookies, Google Analytics, Microsoft Clarity and Google Ads

Google Analytics

We use Google Analytics to understand how visitors interact with our website, including which pages are visited, how visitors find us and how our website performs.

Google Analytics uses cookies and related technologies to collect website usage and device information.

Google states that Google Analytics does not log or store IP addresses, although IP addresses may be processed during data collection.

You can learn more about Google's use of information at: policies.google.com/technologies/partner-sites

You can also use Google's Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout

Google Ads and personalised advertising

We use Google Ads to promote our services, measure advertising performance and understand which advertisements lead to enquiries.

Google and its advertising partners may use cookies, advertising identifiers and similar technologies to measure advertisements and, where enabled, display relevant advertisements to people who have previously visited our website.

Third-party vendors, including Google, may display our advertisements on other websites and platforms.

You can manage Google's personalised advertising settings at: myadcenter.google.com

You can also manage or delete cookies through your browser settings.

Google Ads enhanced conversions

We use Google Ads enhanced conversions to help measure the effectiveness of our advertising.

When you submit an enquiry through our website, certain contact details you provide, such as your email address or phone number, may be processed and converted into a secure, one-way hashed format before being transmitted to Google for advertising conversion measurement.

Google may compare this hashed information with information associated with Google accounts to help determine whether an advertisement contributed to an enquiry.

Hashing helps protect information during matching but does not mean that the information is completely anonymous.

Information shared through enhanced conversions is processed in accordance with Google's applicable data protection and advertising policies.

We disclose this information for advertising measurement purposes and obtain consent where required by applicable law.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use our website, such as where they click, how far they scroll and which parts of a page they view. Clarity may record these interactions as session replays and heatmaps.

Clarity hides information you type into our forms, such as your name, email address and phone number, so it is not captured in recordings.

Clarity uses cookies and similar technologies. Microsoft processes this information in accordance with its privacy statement: privacy.microsoft.com/privacystatement

Managing cookies and advertising preferences

You can control or delete cookies through your browser settings and manage personalised advertising through Google's advertising controls.

Disabling cookies may affect some website preferences or measurement functions, but should not prevent you from accessing general website content.

7. How do we protect your information?

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

Using reputable website hosting and cloud service providers.
Restricting access to personal information to authorised personnel.
Using access controls and appropriate account security measures.
Maintaining technical and administrative security practices.
Reviewing information handling and storage arrangements where appropriate.

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

If a data breach occurs, we will assess and respond to it in accordance with applicable legal obligations, including notification requirements where applicable.

8. How long do we keep your information?

We retain personal information for as long as reasonably necessary to:

Respond to enquiries and provide requested services.
Manage project records and ongoing client relationships.
Meet applicable legal, accounting, contractual and professional obligations.
Resolve disputes or address legitimate business requirements.

When information is no longer required for a lawful purpose, we take reasonable steps to securely delete, destroy or de-identify it, subject to applicable retention requirements.

9. How can you access or correct your information?

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact:

Email: Info@SiteSurveyors.com.au

Phone: 0447 467 923

We may need to verify your identity before providing access to or correcting personal information.

We aim to respond within 30 days.

There is no charge for making a request. We will inform you in advance if a reasonable access-related charge is applicable.

In some circumstances, access or correction may be limited or refused where permitted by law. If this occurs, we will explain the reason and available complaint options.

10. How can you make a privacy complaint?

If you have concerns about how we have handled your personal information, please contact us using the details below.

Please describe your concern and provide enough information for us to investigate it.

We will review your complaint and aim to respond within 30 days.

If we require additional time, we will contact you where practicable.

If you are dissatisfied with our response, or do not receive a response within 30 days, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.

Office of the Australian Information Commissioner

Website: oaic.gov.au/privacy/privacy-complaints

Phone: 1300 363 992